Mattress Warranty Claim.

Peggy writes:

Hi Mattress Expert,

In February, nosotros purchased a Simmons Jalisco Firm Queen size mattress.   It is non firm, every bit nosotros idea inwards the showroom.  We experience similar it sags inwards the oculus inwards simply a curt time.  We get got non fifty-fifty been dwelling theatre all of the time…I sent the Warranty Card to Simmons & an electronic mail to Simmons

That nosotros were non happy alongside this mattress inwards May.  They simply told us to bargain alongside the house where nosotros bought it.

The shop policy is non to refund anything.

I wonder what you lot mightiness advise that nosotros do?

Also,  what produce you lot recall almost Sleep, Inc. mattresses?

Peggy

Hi Peggy,

First off, a refund won't happen, no affair who you lot plough to.

Secondly, at that spot is a physical care for to follow.

Your fist telephone weep upward is to the shop where you lot bought it. It's their chore to grip the electrical load for you lot together with it's for them to bargain alongside the factory.

Only if your retailer is out of business, or if they are unwilling to service you lot produce you lot telephone weep upward the manufacturing flora directly.

I've non heard of that retailer from whatever of their customers, until now.

No intelligence is goodness news, important that they are probable to get got tending of you lot properly.

Frankly, you lot don't get got a choice. You must follow the warranty physical care for inwards guild to practice a warranty claim. 

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