Back & Hip Pain, Plush Simmons Beautyrest Mattress Warranty Information.

Annie writes:

Hi,

My Simmons Beautyrest plush mattress sagged to a greater extent than than 1 1/2 inches later on a few years.  The store where I bought the mattress had an inspector come upward out in addition to verify this.  Because it was inside the manufacturer's warranty period, I was issued $1000 credit to selection out a novel Simmons mattress.  I did in addition to paid the divergence inwards cost in addition to they fought me molar in addition to blast on cost matches in addition to a gratis boxspring advertisement given yesteryear Simmons because the store said none of that applied because this is a warranty replacement.  We worked through that, but at in ane lawsuit the novel Simmons mattress is causing only every bit much dorsum in addition to hip hurting every bit my onetime one.  The inspector came dorsum out in addition to this bed is fine.

The store said I could exercise a re-select but they volition accuse me a 25% restocking fee in addition to transportation costs.  Plus, there are no other Simmons beds that this store carries that I'm interested in. 

I own got ii questions:

1)  Is it truthful that a shop that has a matching cost policy doesn't own got to check the cost on a warranty buy nor sell the novel mattress at the "mattress" cost instead of the fix cost amongst gratis electronics?  (There was over a $600 divergence than what other stores sell the mattress for.)

and

2) If I over again pay to a greater extent than coin on occur of the shop credit they are giving me (the cost I paid for the novel mattress minus the 25% re-stocking fee) for the re-select, am I allowed to buy a unlike brand, country Serta?  And if so, volition my novel Serta mattress live covered for its total warranty similar a novel buy would, or would it solely live covered for the remaining warranty menstruum of my onetime Simmons mattress?

Any data yous own got volition live greatly appreciated.

Thanks you.

Sincerely, Annie

Hi Annie,

You got screwed on this from the start....partly your ain fault. You didn't read the warranty card.

If the mill authorizes an exchange, hence they volition transportation yous a replacement at NO CHARGE...just delivery costs.

The $1000 credit was the retailers means of turning a service telephone band into a sale. Lots of retailers are getting away amongst that today, because nobody bothers to read the warranty card.

Your initial error was to larn a plush Beautyrest, which uses a really sparse wire coil, which most ever ends upward inwards a warranty claim. If you've been to my website, yous may own got noticed that nosotros exercise non offering whatsoever of their plush models...and for that reason.

1) There are enough of stores that offering peachy deals amongst ane paw in addition to accept them away amongst the other. Read the fine impress inwards their ads.

2) That 25% restocking should also tell yous that yous could easily air current upward amongst a mattress that mortal else had returned. The ane yous own got now, could really good live one.

     Also, Serta makes a pitiable character product. Exchange your mattress for a luxury theater Beautyrest in addition to it volition concord upward much better. Add a 2' soft Talalay Latex topper to that for extraordinary              comfort that lasts for many years. On exchanges, your warranty continues from your master appointment of sale. It does non source over.

Here is the link to the latex mattress toppers. It's the best coin yous tin spend.

http://themattressexpert.com/talalay-dunlop-latextoppers/

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Thanks, Pete

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